1 thought on “How to maintain the customer relationship of the 12 methods for customer maintenance”
Kellie
1. Relying on
to make customers form a psychological habit of relying on the brand. Any special requirements or hidden needs made by the customer must be taken seriously, and they can find reasonable reasons to give a reasonable reply. We will try to meet the reasonable needs of customers, that is, the process of sale after sale must be meticulous, and the customer is moved with details.
2. It complements each other
The sales process of sales is also a process of timely resolution of contradictions between the two parties. Only both parties are satisfied with successful sales. If many customers are unwilling to do after -sales service, this must be gone to inform the consequences that may be possible; which is not necessary or late to do it, which are free value -added projects we have giving. The value of the company’s sales service is really intentionally served by customers. I really want customers to think and meet the needs of customers.
. The rigidity and tenderness
In maintenance of the customer relationship, we must listen carefully and patiently, and can accurately judge what he wants to express, touch When you go to the nail house, you must also take out a peaceful mentality. For customers’ mistakes or even faults, it is necessary to indicate tolerance rather than blame, and immediately study and discuss, find out the plan for remedies and solutions. In this way, your client will be grateful to you from the bottom of your heart, let him know that you can and have the ability to solve the problem for him.
4. Principles of abide by
The people who keep the principle will inevitably win the respect and trust of customers. Because customers also know that it is not unconditional to meet a need. And must be satisfied under certain principles. Only in this way can the customer have reason to believe that when you sell the product, you also abide by a certain principle in order to cooperate with you and communicate with you.
5. Mutual benefit
During the communication with customers, some sales staff move forward step by step in order to achieve the sales goals. The quality of the service, the price of the product or service, etc., but some of the methods they adopted to achieve the goals may not be high. In fact, many excellent sales personnel will deliberately or unintentionally use some concessions in the process of sales and communication (the price is raised a little bit in advance, and the conditions are slightly strict), so as to satisfy customers.
6. The closer distance
The relationship between smart salespersons and customers will be coordinated, because you sell not only a single product, but also company products Add value, company culture, and your own personal charm. After transforming a simple relationship with the customer into a friend relationship, he will actively sell your products.
7. Winning word of mouth
will win the reputation of customers and the industry, and customers will form a introduction, then your sales will quickly expand. The highest state of marketing is to let customers take the initiative to come to you. No matter what industry you are engaged in, you must remember that if you want to develop or make a difference in the industry in the industry, please leave yourself a good reputation for this industry.
8. Good start and good
The sales work did not stop. When the first cooperation was successful, it was the best time to create the next opportunity, so that each business had a beautiful one The benefit that the ending brings you is no less than you re -develop a new customer. There is no eternal friend in the business field. Only the common interests of forever. If you do not have a common interest between you and your customers, then your customers are quietly losing. The customers who are grateful to you are the customers who are loyal to you.
9. Tracking
The similar products in the market now, great competition, not to become your customers, you can restless, and customers may change at any time. Once, purchase products from other homes. Therefore, after cooperating with customers, you need to track the product period of the product. After the product is handed over to the customer, it is also necessary to track the sales progress of the product. Is there any problem? You need to solve or need further technical services in time or do you need further technical services. Wait.
10. Practice
In maintenance of customer relations, you must leave the initiative to yourself, instead of letting customers take your nose and truly maintain customer relationship The means is a small relationship between the deal with customers. For example, send text messages on holidays, call regular phone calls, interviews regularly, and give some local local specialties. In interacting with customers, let him know that in the future, you can’t do without you, and you must leave foreshadowing for your next intent. There is a famous saying in sales: Where is your heart, then where your wealth is. Borrow this sentence to explain the point of view of maintaining customer relationship: Where is your heart, then where your customers are.
11. Learn the customer’s grouping to meet the needs of each customer
This customer grouping is an operation of enterprise management. Enterprises classify customers of the same type as a classification Then dig and meet their personality needs, thereby improving the transformation effect and achieving precise marketing.
12. Find common hobbies or topics with customers
When visiting customers, appropriate time to understand some personal topics of customers If you are also interested in, then it is easy to talk to the other person. You can usually carry out customer relationship maintenance with a common hobby as the entry point. This is natural and effective. If you don’t know much about your customers, then hurry up and understand it. After a certain understanding, there are common topics in the conversation after a certain understanding, which is not easy to cause the other party’s resentment.
1. Relying on
to make customers form a psychological habit of relying on the brand. Any special requirements or hidden needs made by the customer must be taken seriously, and they can find reasonable reasons to give a reasonable reply. We will try to meet the reasonable needs of customers, that is, the process of sale after sale must be meticulous, and the customer is moved with details.
2. It complements each other
The sales process of sales is also a process of timely resolution of contradictions between the two parties. Only both parties are satisfied with successful sales. If many customers are unwilling to do after -sales service, this must be gone to inform the consequences that may be possible; which is not necessary or late to do it, which are free value -added projects we have giving. The value of the company’s sales service is really intentionally served by customers. I really want customers to think and meet the needs of customers.
. The rigidity and tenderness
In maintenance of the customer relationship, we must listen carefully and patiently, and can accurately judge what he wants to express, touch When you go to the nail house, you must also take out a peaceful mentality. For customers’ mistakes or even faults, it is necessary to indicate tolerance rather than blame, and immediately study and discuss, find out the plan for remedies and solutions. In this way, your client will be grateful to you from the bottom of your heart, let him know that you can and have the ability to solve the problem for him.
4. Principles of abide by
The people who keep the principle will inevitably win the respect and trust of customers. Because customers also know that it is not unconditional to meet a need. And must be satisfied under certain principles. Only in this way can the customer have reason to believe that when you sell the product, you also abide by a certain principle in order to cooperate with you and communicate with you.
5. Mutual benefit
During the communication with customers, some sales staff move forward step by step in order to achieve the sales goals. The quality of the service, the price of the product or service, etc., but some of the methods they adopted to achieve the goals may not be high. In fact, many excellent sales personnel will deliberately or unintentionally use some concessions in the process of sales and communication (the price is raised a little bit in advance, and the conditions are slightly strict), so as to satisfy customers.
6. The closer distance
The relationship between smart salespersons and customers will be coordinated, because you sell not only a single product, but also company products Add value, company culture, and your own personal charm. After transforming a simple relationship with the customer into a friend relationship, he will actively sell your products.
7. Winning word of mouth
will win the reputation of customers and the industry, and customers will form a introduction, then your sales will quickly expand. The highest state of marketing is to let customers take the initiative to come to you. No matter what industry you are engaged in, you must remember that if you want to develop or make a difference in the industry in the industry, please leave yourself a good reputation for this industry.
8. Good start and good
The sales work did not stop. When the first cooperation was successful, it was the best time to create the next opportunity, so that each business had a beautiful one The benefit that the ending brings you is no less than you re -develop a new customer. There is no eternal friend in the business field. Only the common interests of forever. If you do not have a common interest between you and your customers, then your customers are quietly losing. The customers who are grateful to you are the customers who are loyal to you.
9. Tracking
The similar products in the market now, great competition, not to become your customers, you can restless, and customers may change at any time. Once, purchase products from other homes. Therefore, after cooperating with customers, you need to track the product period of the product. After the product is handed over to the customer, it is also necessary to track the sales progress of the product. Is there any problem? You need to solve or need further technical services in time or do you need further technical services. Wait.
10. Practice
In maintenance of customer relations, you must leave the initiative to yourself, instead of letting customers take your nose and truly maintain customer relationship The means is a small relationship between the deal with customers. For example, send text messages on holidays, call regular phone calls, interviews regularly, and give some local local specialties. In interacting with customers, let him know that in the future, you can’t do without you, and you must leave foreshadowing for your next intent. There is a famous saying in sales: Where is your heart, then where your wealth is. Borrow this sentence to explain the point of view of maintaining customer relationship: Where is your heart, then where your customers are.
11. Learn the customer’s grouping to meet the needs of each customer
This customer grouping is an operation of enterprise management. Enterprises classify customers of the same type as a classification Then dig and meet their personality needs, thereby improving the transformation effect and achieving precise marketing.
12. Find common hobbies or topics with customers
When visiting customers, appropriate time to understand some personal topics of customers If you are also interested in, then it is easy to talk to the other person. You can usually carry out customer relationship maintenance with a common hobby as the entry point. This is natural and effective. If you don’t know much about your customers, then hurry up and understand it. After a certain understanding, there are common topics in the conversation after a certain understanding, which is not easy to cause the other party’s resentment.